Data protection

We use your personal data to process your online purchases (your orders and returns are handled through our online services) and to send you notifications about delivery status or problems with the delivery of your items. We use your personal data to process your payments. We also use your data to handle complaints and product warranty claims. Your personal data will be used to verify your identity, ensure that you are of legal age to purchase online, and verify your address with external partners. We would like to offer you multiple payment methods and conduct analyses to determine which payment options are available to you, including your payment history and credit checks.

If you decide to pay with one of the online payment service providers we offer during the ordering process, your contact details will be transmitted to them as part of the order thus triggered. The personal data transmitted to the online payment service provider usually consists of your first name, last name, address, IP address, email address, or other data required to process the order, as well as data related to the service, such as the type of service, identity of the recipient, invoice amount and taxes as a percentage, invoice information, etc. This transmission is necessary to carry out the service with the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship. Please note, however: The online payment service provider may also pass on personal data to service providers, subcontractors or other affiliated companies if this is necessary to fulfill the contractual obligations arising from your order or if the personal data is to be processed on their behalf. Depending on the selected payment method, e.g., invoice or direct debit, the personal data transmitted to the provider will be transferred by the provider to credit agencies. This transfer serves to verify your identity and creditworthiness in relation to the order you have placed. Information about these agencies and what data is generally collected, processed, stored, and shared by the respective provider can be found in the respective provider's privacy policy.

The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. Furthermore, the data will be deleted if you revoke your consent or request the deletion of your personal data.